Complusory Recall ordered by ACCC
Despite no evidence of consumer injury using our professional strength DIY teeth whitening products being provided by the ACCC, Pro Teeth Whitening has been ordered to issue a Product Safety Recall related to the below products, with the following recall information for clients:
Bright White Express Advanced Teeth Whitening Kit (click for product image and information)
Pro Teeth Whitening Professional Teeth Whitening Pen (click for product image and information)
These products were sold direct to consumers nationally via this website and to a limited number of consumers via professional Dental, Healthcare or Cosmetic providers.
Dangerous Characteristics: The goods, as set out on their labelling, contain 9%, 12% or 16% hydrogen peroxide which exceeds the ACCC mandated safe limit of 6% weight/weight which was determined using the Poisons Standard 2011, clinical advice and a published scientific risk assessment from the EU.
Hazard: Users of the goods may suffer irritation or inflammation to the gums and mouth due to high concentrations of hydrogen peroxide.
What to do: Consumers who purchased the affected products should cease using the products immediately. If the products are unused, consumers may return them for a replacement product which complies with the ACCC determined safe limit. Please use the shipping address on our Contact page for returned goods and provide your proof of purchase, name & complete address for a suitable replacement product which will be shipped to you free of charge.
Outlets selling Retail (except Dental Professionals) who purchased the affected products should cease selling the products immediately. Unsold, saleable condition products may be returned for a refund. Please use the shipping address on our Contact page to return goods and provide your Bank Account details for an EFT refund. If the products are over 1 year old, your refund will be 50% of the original invoiced amount. You should instruct your customers who purchased these products to visit our website and follow the instructions above for Consumers.
Please use our Contact form or contact us by email info@proteethwhitening.com.au for any additional enquiries about this recall.
You may also refer to www.recalls.gov.au for Australian Product Recall information.
Melbourne Age Newspaper:
A journalists report was published in the Melbourne Age newspaper reporting on a Pro Teeth Whitening instant whitening treatment available in pharmacies. Download and read the article about our instant teeth whitening treatments - click here
An article was published in Grazia Magazine on 28/9/09. There was a paragraph about Pro Teeth Whitening in relation to the Qld Dental Board which should have read: “Pro Teeth Whitening’s instant whitening product, procedures, training and hygiene standards were investigated by the Dental Board of Queensland in April 2009, with no action of any kind taken against the company. The company’s instant whitening product and procedures as used by licensee's of their system, remain unchanged since the Dental Board investigation.” The QLD Dental Board demanded this clarification.
We continue opening Pro Teeth Whitening outlets around Australia. Check for Locations near you.
In-Home or office teeth whitening available in Brisbane, Sydney, Melbourne, Adelaide, Perth & Darwin. find out more...
"Celebs including Jon Bon Jovi, Oprah Winfrey, Brad Pitt, Angelina Jolie, Jessica Simpson, Nick Lachey, Britney Spears, Cheryl Hines, Eva Longoria and Tom Cruise - plus many more - have gleaming white smiles as a result of bleaching.."
